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Tags: Communication Techniques, A.P. Girdhar, Business and Economics, Business Communication

Communication Techniques

Author : A.P. Girdhar

This book has been specially designed to explain the fundamentals of the various aspects of communication in the simplest possible language.

The book is divided in two parts.

Part one is spread in five units.

The first unit explains the meaning, importance and process of communication.

It also explains the objectives of communication, as well as media and types of communication.

The second unit describes verbal and non-verbal communication, formal and informal channels of communication and qualities of good communication.

The third unit explains the barriers to communication, professional communication, interpersonal communication and how to improve it.

The fourth unit discusses important grammatical topics like subject-verb agreement, linking words, relative pronoun.

It also includes some common errors with explanation of the rules of grammar to rectify these.

The fifth unit deals with composition, laying particular emphasis on resume writing, writing of business letters, e-mails and telephone etiquettes.

The second part of the book has chapters on phonetic transcriptions and vocabulary building.

PART – I: UNIT

1 - ELEMENTS OF COMMUNICATION

Communication: Meaning, Importance and Process Objectives of

Communication Media and Types of Communication

UNIT

2 - BASICS OF COMMUNICATION

Verbal and Non-verbal Communication Formal and Informal Channels of Communication Qualities of Good Communication

UNIT

3 - SKILLS OF COMMUNICATION

Barriers to Communication Professional Communication Interpersonal Communication and Methods to Improve it

UNIT

4 - GRAMMAR

Subject – Verb Agreement (Concord) Linking Words (Conjunctions) Relative Clauses Common Errors

UNIT

5 - COMPOSITION

Resume Writing Business Letter Writing: Sales, Credit, Enquiry, Order, Claim, Complaint, Job Applications E-mail Messages Telephone Etiquettes

PART – II (Language Lab)

Phonetic Symbols and Transcriptions Word Formation ffixes Listening and Speaking Skills Words often Mis-spelt and Mis-pronounced One Word for Many Sanonyms and Antonyms Seminar Presentation Group Discussion Job Interviews

• Explains the fundamentals of various aspects of communication in the simplest language.

• The subject matter is divided into two parts; part one deals with elements and skills of

communication, grammar, and composition, while part two deals with phonetic

transcription and vocabulary building.

• Step-by-step treatment of the theoretical concepts,learner-centered and easy-to-

understand style are the hallmarks of the book.

• The chapter on “common errors” will be particularly helpful to the students.

• Each chapter has learning objectives and end-of-chapter questions.

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