1. Hospitality, Hotel and Housekeeping
2. Organization of Hotel & Housekeeping, Duties & Responsibilities
3. Cleaning Organization
4. Housekeeping Procedures and Routine Work
5. Housekeeping Responsibility Area and Care-Composition of Different Surfaces
6. Linen, Uniform & Tailor Room
7. Laundry Operation and Stain Removal
8. Interior Decoration
9. Textiles
10. Floor and Wall Covering
11. Windows, Soft Furnishings and Guest Room Accessories
12. Housekeeping Budget and Control
13. Purchasing System
14. Planning of a Guest Room
15. Environmental Practices in Housekeeping
16. Managing Housekeeping Personnel
17. New Trends in Housekeeping
18. New Property Operations
19. Flower Arrangement References Glossary Question Bank (Multiple/Objective Type)
Index.