1. Introduction to Food and Beverage Service Industry
2. Food and Beverage Service Personnel
3. Restaurant Etiquette
4. Restaurant Equipment
5. Mise En Place
6. Restaurant Preparation
7. The Menu
8. Types of Service
9. Types of Meals
10. Food Serving Techniques
11. Food and Beverage Service Cycle
12. Food Service Sequence for Meals
13. Writing a KOT and Billing Methods
14. Closing Meal Periods
15. Accompaniments
16. Table Manners
17. Handling Emergency Situations
18. Napkin Folding Techniques
19. Cheese
20. Pastry Counter Set-Up
21. Practicing Trolley Service
22. In Room Dining/Room Service/Eat In
23. Food Service in IRD
24. Functions In Banquet
25. Buffet Set-Up
26. Fuel Used in Restaurants
27. Planning Duty Roster
28. Bar Set-Up
29. Bar Glassware and Equipment
30. Beverage Product Knowledge
31. Presenting Beverage Menu
32. Service of Fresh Lime/Water/Soda/Juice
33. Service of Tea 34. Beer Service Procedure
35. Service of Straight Drinks/Spirits
36. Introduction to Cocktails
37. Service of Cocktails & Mocktails
38. Service of Wine (Red & White)
39. Service of Champagne/Sparkling Wine
40. Service of Cigars/Cigarette
41. Handling Micros
42. Fruits, Nuts, Herbs and Spices
43. New Trends in Bar Restaurant Glossary
Index